FAQ

1. What types of vaporizers and accessories does VaporizeUSA offer?

VaporizeUSA specializes in high-quality vaporizers and accessories. We offer a wide range of products, including top-selling items like the PUFFCO NEW PEAK PRO and PUFFCO PEAK PRO 3D XL CHAMBER. Our products are designed to provide an upgraded vaping experience and enhanced flavor profiles.

2. How long do I have to return an item?

You have 7 calendar days to return an item from the date you received it. Please note that the item must be defective, damaged or unopened to be eligible for a return.

3. How do I initiate a return?

To initiate a return, please follow these steps:

  1. Contact Us: Notify us of the issue by contacting our customer support team at info@VaporizeUSA.com. Please provide your order number, a description of the problem, and clear photographs of the defective or damaged item.

  2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item.

  3. Packaging: Please ensure the item is securely packed in its original packaging, and include any accessories, manuals, or other documentation that came with the product.

  4. Shipping: Most returns are free however you will be responsible for paying for your own shipping costs for returning the item.

4. How long does it take to receive a refund?

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for your refund to be processed and for the credit to be reflected in your account, depending on your payment provider's policies.

5. Does VaporizeUSA offer free shipping?

Yes, we offer free standard shipping on all orders over $75 within the contiguous United States. Orders below $75 will incur a flat-rate shipping fee of $9. Please note that this offer is valid for standard shipping only and does not apply to expedited services.

6. How long does shipping take?

Our standard shipping option typically takes 3-7 business days for delivery after the order has been processed. Please note that delivery times may vary based on your location and product availability.

7. Do you ship internationally?

At this time, we only offer shipping within the United States. We do not ship to international destinations. We apologize for any inconvenience this may cause and appreciate your understanding.

8. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Alternatively, you can log in to your account on our website and track your order through the "Order History" section.

9. What should I do if my package is lost or stolen?

In the unfortunate event that your package is lost or stolen during transit, please contact the carrier directly to file a claim. If you encounter any issues or need assistance, please reach out to our customer support team, and we will do our best to help you resolve the situation.

10. How can I contact VaporizeUSA for further assistance?

If you have any questions about our products, policies, or need further assistance, please don't hesitate to contact our customer support team at info@vaporizeusa.com. Our dedicated representatives are here to assist you Monday through Friday, from 8am-5pm.

 11. Do you offer wholesale services?

Yes, VaporizeUSA provides wholesale services for businesses interested in purchasing our products in bulk. For more information on wholesale pricing, terms, and how to become a wholesale partner, please visit our Wholesale page or contact our wholesale department at info@vaporizeusa.com.

Thank you for choosing VaporizeUSA! We appreciate your business and hope you have a great shopping experience with us.